Step-by-step you go about it like this:
Set your goals
Establish clear objectives and goals against which you can measure your success/ return on investment (ROI).
Your marketing goals should be
- specific,
- measurable,
- attainable,
- relevant and
- time-bound.
Then, to show you how wel your strategy is working, track meaningful metrics, not the number of followers and likes, but
- Reach (the number who see your content)
- Impressions (the number of times people saw your content)
- Audience growth rate (how many new followers within a certain period of time)
- Engagement Rate (how many interact with your posts)
- Amplification rate (the ration of shares per post)
- Virality rate (exponential growth)
- Video views (how many watched your video)
- Video completion rate (how many watched it to the end)
- Customer satisfaction (CSAT) score (how many react positively to your survey asking them to rate your service)
- Net promoter score (NPS) (customer loyalty)
- Click-through rate (CTR) (how many click on your link for more)
- Conversion rate (how many posts lead to a subscription/download/sale)
- Social share of voice (SSoV) (mentions, either direct or indirect – tagged or untagged)
- Social sentiment (are the mentions positive or negative)
NEXT: HOW TO CALCULATE THE VARIOUS SOCIAL METRICS